Regal Community
How to Switch Your Home Care Package Provider in 4 Easy Steps
With a consumer-directed care scheme, you have the right to select your care provider and the flexibility to switch providers at any time. You don’t need a specific reason to change; the decision is entirely yours! Switching home care providers might seem daunting, but the process is straightforward and stress-free. Follow these four simple steps to make the transition smooth:
1. Review Your Current Home Care Package Contract
Check your current Home Care Package Agreement for any required notice periods with your current provider. Following changes made in September 2021, most funds are held by Services Australia in your Home Care Account. Once your old care provider finalises your account, the funds will be available in your Services Australia account for your new care provider within 70 days of your final day of service.
2. Research New Home Care Package Providers
Look into potential new providers who offer the services and care you need. Make sure you understand the difference between self-managed and fully managed home care plans. There are some helpful tools you can use to choose a home care package provider. My Aged Care’s Find a Provider tool is user-friendly and will show you all the providers in your area. If you are in Sydney, consider options like Regal Health, which ensures you receive the highest quality care, personalised to your specific needs.
3. Notify Your Current Home Care Provider and Contact My Aged Care
Inform your current provider of your decision to switch by giving them the required notice as per your service agreement. This ensures a smooth transition and prevents any service interruptions. Notify My Aged Care of your decision so they can update your records. Re-activate your referral code and provide it to your new home care package provider. Confirm your end date with the existing provider. If you need help, call My Aged Care at 1800 200 422, or seek assistance from friends, family, or advocacy groups. If you are switching to Regal Health, feel free to call us at (02) 9199 2500, and we will assist you with the transition and handle all the necessary arrangements.
4. Start Receiving Care from Your New Home Care Package Provider
Begin receiving care under your new home care package provider on the start date you’ve agreed on. This start date must be after the end date agreed with your previous provider to avoid overlap. Regular communication with your new provider will help ensure a smooth transition and continuous care.
Why Choose Regal Health?
At Regal Health, we offer an extensive array of services to meet all your home care needs, including personal care, professional nursing services, allied health services, domestic assistance, respite care, and companionship and social support. We are accessible 7 days a week, including after-hours support. Our specially chosen staff receive ongoing training to uphold the highest standards of care, providing tailored care solutions to meet your specific needs. For a limited time, receive a $500 gift voucher when you switch your Home Care Package to Regal Health, with no lock-in contracts, making the transition even more rewarding.
To learn about our Switch to Us offer, click here.
